If you purchased your Carnify subscription directly through our website and was shown the money-back option during checkout, you may qualify for a refund if you do not see visible results from the program, provided all conditions below are met.
Eligibility Requirements
To be considered for a refund, all of the following conditions must be satisfied:
You must contact our support team within 30 days of your original purchase date.
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You must actively follow the Carnify program for the minimum required number of consecutive days within the first 30 days after purchase, depending on your plan:
7-day trial plan: at least 3 consecutive days
1-month plan: at least 7 consecutive days
3-month plan: at least 14 consecutive days
You must be able to clearly demonstrate that you followed the Carnify program as instructed, in accordance with the requirements outlined below.
How to Demonstrate Program Compliance
To verify that you followed the Carnify program correctly, you must provide all of the following:
Screenshots from the Carnify app showing consistent use of the app, including tracking of meals, weight, water intake, and activity.
For each day claimed, one photo proof of a meal prepared according to the Carnify diet program.
A completed refund request submitted through the designated refund form, including all required screenshots and meal photos as attachments.
Submit your request for the money-back guarantee through this link.
Once submitted, our team will carefully review your request. You will be notified via email (or another appropriate communication method) whether your refund request has been approved or if additional information is required.
Important Notice
Please note that only refund requests that fully meet all conditions outlined above are eligible under the Carnify Money-Back Guarantee. This guarantee does not apply to any other situations or circumstances.